PruthwiVadakara Municipality
Pruthwi · by Zetaspace Intelligence Private Limited

Delete your Pruthwi account

This page explains how users of the Pruthwi app (Vadakara Municipality's civic issue reporting app, developed by Zetaspace Intelligence Private Limited) can ask for their account and personal data to be deleted.

1. How to ask

  1. Send any unsent reports first. If the app shows reports as Waiting to send, connect to the internet and let them send, or discard them. Unsent reports are lost when the account is deleted.
  2. Email us from the address on your account. Write to privacy@zetaspace.co with the subject "Delete my Pruthwi account". Include your full name and the phone number on the account, if any. You can also ask the official or councilor who manages your account to send the request for you.
  3. We confirm it's you. If the request does not come from the account's email address, we will check your identity before acting, so nobody can delete someone else's account.
  4. Your account is closed straight away, and your data erased within 30 days. Once confirmed, your account is deactivated so it can no longer sign in. Your personal data is then erased as described below, within 30 days of your request. We will email you when it is done.

Email a deletion request

2. What is deleted

  • Your sign-in account (email address and password) at Firebase Authentication.
  • Your name, email address and phone number in Pruthwi's database.
  • Your language preference and, once notifications are enabled, your device push tokens and notification inbox.

3. What is kept, and why

  • Reports you filed, with their location, description, photos and timeline, are kept as Vadakara Municipality's records, because the issues they describe may still need to be fixed and the Municipality must be able to account for them. After deletion they are no longer linked to you by name: they are shown as filed by a former user.
  • Actions you took as an official or councilor (status changes, notes, comments) stay in the report timelines for accountability, attributed to your role rather than your name.
  • Logs, usage statistics and crash reports held by our service providers are not linked to your name and are deleted automatically after a limited period.
  • If the law requires us to keep any data for longer, for example for a legal claim, we keep only that data, only for as long as required.

Deleting the app from your phone does not delete your account. Uninstalling removes the data stored on your phone, including any reports that have not been sent.

4. Other requests

You can also ask for a copy of your data, a correction, or the deletion of specific data (such as your phone number) without closing your account. See Your rights in the Privacy Policy, or write to privacy@zetaspace.co.