PruthwiVadakara Municipality
Pruthwi · Vadakara Municipality

Terms of Use

Effective: 12 November 2026 Last updated: 12 November 2026

On this page
  1. About these terms
  2. Eligibility and accounts
  3. Not for emergencies
  4. Reporting responsibly
  5. Officials and councilors
  6. Your content
  7. What happens to reports
  8. Volunteering
  9. Maps and other services
  10. Availability and changes
  11. Ownership and licences
  12. Suspension and closure
  13. Disclaimers
  14. Limitation of liability
  15. Indemnity
  16. Governing law
  17. Changes and general terms
  18. Grievances and contact

1. About these terms

These Terms of Use ("Terms") govern your use of Pruthwi, a mobile app for reporting and resolving civic issues in Vadakara. Pruthwi is provided by Vadakara Municipality ("the Municipality") and is developed and operated on its behalf by Zetaspace Intelligence Private Limited ("Zetaspace"), CIN U72100KL2025PTC095408. "We" and "us" mean the Municipality and Zetaspace; "you" means the person using Pruthwi.

By signing in to Pruthwi you agree to these Terms and to the Privacy Policy, which explains how your personal data is handled. If you do not agree, please do not use Pruthwi. If you use Pruthwi as part of your duties for the Municipality, these Terms apply alongside your service rules and the Municipality's instructions; where they differ, those rules and instructions prevail.

2. Eligibility and accounts

  • Pruthwi accounts are created only by the Municipality. You may use Pruthwi only with an account created for you.
  • You must be 18 years or older.
  • The details on your account must be accurate. Tell your administrator if they change, or update your phone number in the app.
  • You will receive a temporary password and must set your own password the first time you sign in. Keep it secret and do not share your account with anyone.
  • You are responsible for what is done with your account. If your phone is lost or you think someone else knows your password, tell your administrator or privacy@zetaspace.co straight away so the account can be secured.

3. Not for emergencies

Pruthwi is not an emergency service and is not monitored around the clock. A report may not be seen for hours or days. If anyone is in danger, or for fires, accidents, fallen live wires, gas leaks or floods that threaten people or property, contact the emergency services directly: 112 (all emergencies), 101 (fire), 108 (ambulance), or 1912 (KSEB, electricity faults).

4. Reporting responsibly

Please do

  • Report real civic issues you have seen yourself, inside Vadakara municipality.
  • Place the pin as accurately as you can and choose the category that fits best.
  • Describe the issue factually. A landmark helps officials find it.
  • Check the nearby reports the app shows you, to avoid filing a duplicate.
  • Stay safe. Do not stop in traffic, enter floodwater or drains, climb structures, go near electrical equipment, enter private property or confront anyone to make a report.

Please don't

  • File false, misleading, exaggerated or deliberately duplicate reports, or use Pruthwi for spam, jokes or tests.
  • Post anything abusive, threatening, defamatory, obscene, hateful, discriminatory or communal, or use Pruthwi for political or commercial campaigning.
  • Include other people's personal details, such as names or phone numbers, in descriptions, or photograph people needlessly. Avoid faces, number plates, children and the inside of homes wherever you can.
  • Upload content you do not have the right to share, or that breaks any law, including the Information Technology Act, 2000.
  • Try to access accounts or data that are not yours, test or bypass Pruthwi's security, copy or reverse engineer the app, use automated tools against it, or disrupt the service.

The Municipality may reject reports that break these rules and may suspend accounts that are misused.

5. Extra responsibilities for officials and councilors

If you have an official, councilor or super admin account, you also agree to:

  • use reporters' names and phone numbers only to handle their reports, and contact reporters only about those reports;
  • keep internal comments professional and factual: they are part of the Municipality's record. Notes you add to a status change are shown to the reporter;
  • keep report exports, screenshots and photos within official channels, share them only with people who need them (for example a responsible agency), and delete local copies when they are no longer needed;
  • give temporary passwords for new accounts only to the person the account is for, and never post them in groups;
  • create accounts only for people the Municipality has authorised, who are 18 or older, and deactivate accounts promptly when someone leaves the programme or loses their phone; and
  • follow the Municipality's instructions and applicable law on handling personal data and official records.

6. Your content

"Your content" means the reports, descriptions, landmarks, photos, notes and comments you submit through Pruthwi. You keep whatever rights you have in it. By submitting it, you:

  • grant the Municipality a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use, store, copy, adapt (for example resize, crop or blur faces and number plates) and share your content for municipal purposes, including handling and referring issues, keeping records, planning, audit and reporting. If the Municipality uses your content in public communications, it will remove details that identify people;
  • grant Zetaspace the permission it needs to store, process and display your content in order to operate Pruthwi for the Municipality; and
  • confirm that your content is your own or you have the right to share it, and that it is accurate to the best of your knowledge and lawful.

Submitted reports become part of the Municipality's records. You can't edit or withdraw a report after it is sent, but you can ask the Municipality to correct it.

7. What happens to reports

  • The Municipality decides, at its discretion, whether, how and when to act on a report, and in what order. Pruthwi does not promise that an issue will be fixed, or fixed by any particular time.
  • A report can be marked ongoing, resolved or rejected. A report may be rejected as a duplicate, as not valid, or because the issue belongs to another agency (such as NHAI, PWD, KSEB or KWA), to which the Municipality may refer it. A closed report may be reopened.
  • Filing a report does not create any legal right or entitlement, and Pruthwi does not replace any statutory complaint, grievance, appeal or Right to Information process.

8. Volunteering

Reporting through Pruthwi as a volunteer is voluntary. It does not create any employment, agency, partnership or contract of service with the Municipality or Zetaspace, and no payment, allowance or insurance comes with it unless the Municipality arranges it separately in writing. A Pruthwi account does not authorise you to represent the Municipality, give instructions to anyone, or carry out any work on its behalf. You are responsible for your own safety while reporting.

9. Maps and other services

  • Map data is © OpenStreetMap contributors and available under the Open Database Licence (ODbL). Map images are served by the OpenStreetMap Foundation or another provider chosen by the Municipality, under their own terms.
  • Sign-in, usage statistics and crash reporting use Google Firebase. Navigation opens Google Maps or Apple Maps. These services are subject to their own terms and privacy policies, and we are not responsible for them.
  • You are responsible for your phone and for any mobile data or other charges from your network operator.

10. Availability and changes

  • Pruthwi is being introduced in stages, starting with a pilot. Features may be added, changed or removed.
  • We aim to keep Pruthwi available but do not guarantee that it will always work without interruption or errors. It may be unavailable during maintenance or because of problems outside our control.
  • Reports made without a connection are kept on your phone and sent automatically later. To make sure they arrive, keep the app installed and sign in again with the same account. Uninstalling the app or clearing its data deletes unsent reports.
  • We may release updates and may require you to install the latest version to keep using Pruthwi.

11. Ownership and licences

The Pruthwi app, its design, software, name and logo belong to Zetaspace, the Municipality or their licensors. We give you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the app on your own device for its intended purpose while your account is active. Pruthwi includes open-source software and fonts used under their own licences, which you can view in the app.

12. Suspension and closure

  • The Municipality may deactivate your account at any time, for example when you leave the volunteer programme or your role changes, if you break these Terms, or to protect security. Deactivation takes effect immediately.
  • You may stop using Pruthwi at any time and ask for your account to be deleted, as described on the Delete your account page.
  • Reports already submitted remain part of the Municipality's records after your account is deactivated or deleted. Sections 6, 7 and 11 to 17 continue to apply.

13. Disclaimers

Pruthwi is provided "as is" and "as available". To the extent the law allows, we make no promises about it beyond those in these Terms. In particular, maps, ward boundaries, locations and distances shown in the app may be incomplete, out of date or inaccurate; ward boundaries are based on available map data and may differ from official delimitation. Information in the app is not official notice of any decision by the Municipality.

14. Limitation of liability

To the fullest extent permitted by law:

  • neither the Municipality nor Zetaspace is liable for any indirect, incidental, special or consequential loss, or for loss of data, arising from your use of Pruthwi;
  • neither is liable for any injury, damage or loss you suffer while gathering information for a report, or for delays or decisions in handling a report; and
  • Zetaspace's total liability to you for any claim relating to Pruthwi is limited to ₹1,000 (one thousand rupees).

Nothing in these Terms limits any liability that cannot be limited under Indian law.

15. Indemnity

To the extent permitted by law, you agree to compensate the Municipality and Zetaspace for claims, losses and reasonable costs caused by content you submit in breach of these Terms or by your deliberate misuse of Pruthwi.

16. Governing law

These Terms are governed by the laws of India. Subject to any forum that the law makes mandatory, the courts at Kozhikode, Keralam have exclusive jurisdiction over any dispute arising from them or from your use of Pruthwi. We encourage you to contact us first, so we can try to resolve any concern informally.

17. Changes and general terms

  • We may update these Terms. The date at the top shows the latest version. We will tell you in the app about important changes before they take effect. If you keep using Pruthwi after that, you accept the updated Terms.
  • If any part of these Terms is found unenforceable, the rest remains in effect.
  • If we do not enforce a term straight away, we can still enforce it later.
  • These Terms and the Privacy Policy are the whole agreement between you and us about Pruthwi.

18. Grievances and contact

For questions about these Terms, to report misuse or objectionable content, or to raise a grievance, contact the Grievance Officer. We will acknowledge your complaint and respond within the time limits set by applicable law.

Email
privacy@zetaspace.co
Post
Grievance Officer, Pruthwi
Zetaspace Intelligence Private Limited
Centre for Innovation & Entrepreneurship
University of Calicut, Thenhipalam
Kozhikode, Keralam 673635, India
Provided for
Vadakara Municipality, Vadakara, Kozhikode district, Keralam